TERMS AND CONDITIONS OF USE

These Terms and Conditions of Use were last updated on May 31, 2023. These Terms and Conditions of Use apply to all Users of our Services and supersede any previous Terms and Conditions of Use.

INTRODUCTION

1.1. These Terms and Conditions of Use are intended for individuals over 18 (eighteen) years of age. If You are under 18 (eighteen) years of age, You may not use Our Services or accept these Terms and Conditions of Use.
1.2. By using, visiting and/or accessing any part (including, but not limited to, subdomains, source code and/or website APIs, whether visible or not) of galera.bet, the website or application, or any other websites or applications owned by us, or by registering on them, the Customer declares that he/she understands and agrees with all the terms and provisions of these Terms and Conditions of Use and their Linked Documents, namely: our Privacy and Data Protection Policy; our Cookies Policy, our Anti-Money Laundering Policy, and other new policies and specific rules applicable to our betting or gaming products available in the specific sections of the Platform. The Linked Documents are considered an integral and inseparable part of these Terms and Conditions of Use, and are therefore included in their definition.
1.3. These Terms and Conditions of Use apply to games and bets on galera.bet.
1.4. galera.bet does not have official applications for mobile devices, and the platform can only be accessed directly through the galera.bet domains. We are not responsible for your access by means other than those set forth in these Terms and Conditions of Use.
1.5. We request that the Customer read these Terms and Conditions of Use carefully.
1.6. If the Customer does not agree with these Terms and Conditions of Use, expressly including any of its Linked Documents, please do not use, visit or access any part (including, but not limited to, subdomains, source code and/or website APIs, whether visible or not) of galera.bet. Using, visiting or accessing galera.bet signifies full acceptance of Our Terms and Conditions of Use.
1.7. These Terms and Conditions of Use may be added to and/or updated at any time for various reasons, including (i) to comply with current applicable legislation, (ii) to comply with new government regulations, (iii) to reflect the removal or incorporation of new products or services, or (iv) whenever We deem necessary.
1.8. Such updates will be effective as of the date they are published.
1.9. Whenever any change occurs, You will be notified by email sent to all email addresses of players registered at galera.bet and/or by a prominent notice in the form of a pop-up on the Platform.
1.10. If You do not agree with the new Terms and Conditions of Use, You may reject them, but in this case, You must stop using Our Services by contacting Us via email help@galera.bet to request closure of your Account.
1.11. If, in any way, You use Our Services after the changes to the Terms and Conditions of Use have been made, it will mean that You have agreed to all the modifications made.
1.12. Any bets not settled before the updated Terms and Conditions of Use come into effect will be subject to the conditions of the pre-existing Terms and Conditions of Use.
1.13. By playing any game or placing a bet using galera.bet, the customer accepts and agrees to be bound by the Rules of the specific section, available on the Platform. The Rules can be found in Betting Rules.

DEFINITIONS

2.1. When You read a capitalized term in these Terms and Conditions of Use, it means that it is a term with a specifically defined meaning, regardless of gender and whether it is in the singular or plural:
The terms “galera.bet”, “We”, “Us” and “Our” refer to our services offered by the Platform that are licensed in Curaçao under license # 8048/JAZ2021-003. The Platform Service is provided by Match Time Solutions BV, a limited liability company registered in Curaçao under number 155424, with its registered office at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao (“MTS”). Payments and financial transactions are operated by MTS’s wholly-owned subsidiary, Match Time Solutions Europe Limited, a company registered in Cyprus, a member country of the European Union, under company number HE418619, with registered office at Archiepiskopou Makariou III, 84 SHOP 1, 6017, Larnaca, Cyprus.
The term “Platform” refers to the galera.bet website or application or any other websites or applications owned by us including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not).
“Personal Data” is any information relating to an identified or identifiable natural person;

“Intellectual Property” refers to the Service, the content and all its components, including but not limited to visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregated User reviews and ratings, as well as Our names, trade names, trademarks, service marks, logos, domain names.
“Service” are all betting modalities offered by the Platform and subject to these Terms and Conditions of Use;
“Terms and Conditions of Use” is this document, which establishes the rules and guidelines for the use of the Service offered by the Platform, and delimits Your rights and responsibilities;
“Linked Documents” is our Privacy and Data Protection Policy; our Cookies Policy, our Anti-Money Laundering Policy, and other new policies and specific rules applicable to our betting or gaming products available in the specific sections, which are considered an integral and inseparable part of the Terms and Conditions of Use, encompassed in their definition.
“You”, “Your”, “User” or “Customer” refers to all persons who use the Service offered by the Platform.
“Account” is the means through which You, by registering Your email address and Your password, have access to the Service offered by the Platform.

YOUR ACCOUNT

3.1. Registration
3.1.1. To use the Service offered by the Platform, You must create an account to access the Platform (“Account”) by filling out a registration form, providing the following Personal Data: full name, date of birth, CPF number, email address and cell phone number.
3.1.2. You must also create a password to access the Account.
3.1.3. You may only open one Account. Your new Account will be immediately suspended if we identify that You have more than one Account registered on the Platform. This includes the use of representatives, relatives, associates, affiliates, related parties, related persons and/or third parties operating on Your behalf.
3.1.4. Each Account on galera.bet is automatically linked to an Internet Protocol Address (“IP Address”). If more than one Account is registered for the same IP Address, the new Account will be immediately suspended until we identify that they are in fact different Users.
3.1.5. You may not transmit any content or information on the Service to another User or any other external entity by means of screen capture (or similar method), nor may you display any such information or content in a context other than how it would appear if the other User or external entity were accessing the Platform themselves.
3.1.6. In order to protect the integrity of the Service and for other operational reasons, we may refuse to register anyone without giving a specific reason.
3.2. Personal Data.
3.2.1. All Personal Data entered must be yours and valid, otherwise Your Account will be immediately terminated. It is prohibited to assume the identity of another person or impersonate someone other than Yourself.
3.2.2. We use various lawful mechanisms to verify the accuracy of the data provided. By accepting these Terms and Conditions of Use, You agree to us carrying out these checks.
3.2.3. All deposits into Your betting account and any winnings resulting from such deposits obtained through incomplete or false information will be treated as invalid.
3.2.4. Your Account will be terminated by written notice if you intentionally provide false and/or incorrect personal information. Depending on the circumstances, we will contact the competent authorities to take appropriate legal action.
3.3. Identity Verification.
3.3.1. We reserve the right to request proof of the data entered by You on the Platform, as well as the right to suspend your Account, including winning bets and any pending withdrawal requests, until satisfactory documentation is provided.
3.3.2. Valid proof of identification may be a photo ID (copy of passport, driver’s license or identity card), valid proof of address (receipt of payment of a current utility bill, containing at least your name and residential address), as well as a selfie of you holding the photo ID, without prejudice to any other documents that we deem necessary to confirm your identity.
3.3.3. Documents that are in good condition and within their validity period will be valid as proof of identification. For documents with an indefinite validity period, documents that have an issue date no more than 10 (ten) years ago will be accepted.
3.3.4. Valid proof of income may be required to verify your financial eligibility, an important requirement for monitoring and controlling compliance with our Money Laundering Prevention Policy.
3.3.5. To ensure Your identity and Your financial eligibility and to confirm Your identity, We may use institutions that We deem necessary – by accepting these Terms and Conditions of Use , You are authorizing Us to carry out the necessary checks.
3.4. Password.
3.4.1. You must ensure the secrecy of Your Account access password and must not disclose this secret and confidential information. Once the Account information has been provided correctly, We are entitled to consider that bets, deposits and withdrawals have been made by You.
3.4.2. We advise (i) that You change Your passwords regularly and (ii) that You never reveal them to anyone. Passwords must be at least eight characters long and include at least one letter, one number and one special character.
3.4.3. It is Your responsibility to protect Your password.
3.4.4. We suggest that You log out whenever You are no longer using the Service.
3.5. Communication.
3.5.1. We will identify and communicate with You through the email address You registered on the Platform.
3.5.2. It is Your responsibility to (i) maintain an active and unique email address, (ii) provide Us with a correct email address, and (iii) notify Us of any changes to Your email address.
3.5.3. You are solely responsible for maintaining the security of Your registered email address and preventing it from being used by third parties.
3.5.4. It is Your responsibility to keep Your contact details up to date.
3.5.5. If Your contact details are not up to date, You (i) will not receive important notifications relating to Your Account and information from Us, including changes to these Terms and Conditions of Use, and (ii) may not have Your winnings processed.
3.5.6. The Platform is not responsible for incorrect information and will not reimburse any losses arising from Your omission.
3.5.7. The Platform is not responsible for any damage or loss resulting from communications between galera.bet and You via the registered email address.
3.6. Hacking.
3.6.1. If You believe that Your Account is being misused by third parties, hacked and/or that third parties have access to Your password, You must immediately notify us via the email registered on the Platform to the address ajuda@galera.bet .
3.6.2. You must notify us if Your email address registered on the Platform is hacked, in which case We may ask You to provide us with additional information/documents to confirm Your identity. 3.6.3
. We will immediately suspend Your Account as soon as We become aware of such incident.
3.6.4. Please remember that You are responsible for all activities on Your Account, including access by third parties, regardless of whether such access has been authorized by You or not.
3.7. Suspension and Termination of Your Account.
3.7.1. You may suspend or terminate Your Account at any time. The request for suspension or termination of Your Account must be sent from the email address You registered on the Platform to help@galera.bet .
3.7.2. We reserve the right to suspend or terminate Your account at any time and for any reason, in particular, but not limited to, if:
(i) Your civil insolvency is declared or manifested;
(ii) if we consider that the Customer has used the Platform fraudulently, or for illegal and/or improper purposes, or even if your account has been used for the benefit of third parties;
(iii) if we consider that the Client has used the Platform in a dishonest, intentionally fraudulent manner or has obtained an unfair advantage over the Platform or any of its Clients, as well as in cases of using the Platform in a suspicious manner violating the rules of fair play or basing bets on professional insights/knowledge about a sport obtained through personal involvement or participation in a particular field of sport;
(iv) if we consider that the Client has opened or is using any additional accounts to hide his/her activity or to avoid measures implemented on other active or inactive accounts;
(v) if we consider that the Client has deliberately provided incomplete or inaccurate information when registering on the Platform or during our verification processes;
(vi) if the information required in the verification processes is not submitted and/or proven, in particular in the verification of identification and financial eligibility documents;
(vii) where required to do so by any governmental or regulatory authority, court or other authority of competent jurisdiction, or as required by law or any applicable regulation; or
(viii) if it is deemed that any of the foregoing events have occurred or are likely to occur.
3.7.3. If the Platform suspends or terminates your account for any of the reasons set out in points 3.7.2. (i) to (vii), any claims, losses, liabilities, damages, costs and expenses incurred or suffered by the Platform (“Claims”) shall be Your responsibility and it shall also be Your responsibility to indemnify the Platform on demand for such Claims.
3.7.4. In the circumstances set out in points 3.7.2. (i) to (vii), the Platform shall also be entitled to void any bets or other activities of the Customer and to retain any amounts that would otherwise be attributable or payable to the Customer (including any winnings, Bet Credit or bonus payments).
3.7.5. The Platform’s commitment to (i) compliance with fair play rules and (ii) combating money laundering and terrorist financing prevails over the commercial conditions.

3.8 Inactive Accounts

3.8.1 The Platform will apply an administrative fee to all accounts that have remained inactive for a consecutive period of at least 180 days, in accordance with the following procedure: an account is considered inactive during any period during which none of the following actions are carried out: (i) making a deposit; (ii) placing a bet on the events available on the Platform.
3.8.1.1 If Your account remains unused for a continuous period of 180 days, it will be considered inactive, and if the balance of Your account is zero, it will be closed and no fees will be applied.
(i) After the period of 90 days without using Your account, if Your account has a positive balance, galera.bet will take the necessary steps to notify You by email using Your contact details registered on the galera.bet platform.
(ii) The Platform will deduct a monthly administrative fee of R$10 (ten reais) from all accounts that have remained inactive for a consecutive period of at least 180 days.
(iii) The Administrative Fee calculated in accordance with item (ii) above will be deducted from Your account balance upon expiration of the aforementioned 180-day period and successively every 30 days until one of the following situations occurs (whichever occurs first): (i) Your account balance reaches zero, in which case no further administrative fees will be deducted and Your account will be closed; or (ii) reactivation of Your account, in which case no further administrative fees will be deducted.
3.8.2 You may reactivate Your account in the following ways: (i) by making a deposit; or (ii) by betting on the events available on the Platform.

Payment Methods

4.1. Deposits.
4.1.1. You may only bet with the funds available in Your Account.
4.1.2. The minimum daily limit for deposits into Your Account is R$10 (ten reais) and there is no maximum daily limit for deposits into Your Account.
4.1.3. You may only make a maximum of 100 deposits in a 30-day period. The Platform may, at its sole discretion, grant higher maximum limits to certain users, after internal risk analysis.
4.1.4. For security control purposes, at any time you may be asked to submit documentation proving Your financial eligibility for any deposit made.
4.1.5. You will have up to 90 (ninety) days from the first request to submit documentation proving Your financial eligibility to demonstrate the financial compatibility of your transactions on the Platform, and during this period the Platform, at its discretion, may preventively block withdrawals from Your account. After this period Your Account will be closed and any winnings from such deposit will be considered void.
4.1.6. You are responsible for your deposits (i) and must make all deposits in good faith, (ii) not attempt to cancel, postpone and/or alter a deposit made and (iii) never act to have Your deposit voided by a third party in order to avoid a legitimately incurred debt.
4.1.7. Your funds are deposited and stored in Your Account.
4.1.8. The Platform keeps Your funds accounted for in an account separate from the Platform’s own funds.
4.1.9. You must only deposit funds into Your Account from a source of which You are the owner. We do not accept deposits of funds from bank accounts of legal entities.
4.1.10. If we identify that the owner specified in the source of the deposit differs from Your details registered on the Platform, we reserve the right to treat such deposit made to Your Account as being invalid (and any winnings from such deposit as being void).
4.1.11. You may only deposit funds into Your Account for the sole and specific purpose of using them to place bets on the Platform.
4.1.12. We have the right to suspend or close Your Account if we consider or have reason to believe that You are depositing funds without any intention of placing bets.
4.1.13. Funds originating from illicit means may not be deposited into Your Account and, if this happens, the Platform will use all legal means to protect itself.

4.2. Deposit Methods:
4.2.1. You may deposit funds into Your Account using any of the methods defined on the Platform, always using financial resources and means that are Yours.
4.2.2. You are solely responsible for any bank fees and taxes that You must pay to deposit funds into our Service on the Platform.
4.2.3. After making the deposit, the transaction history with all the details of the deposit will be updated in Your Account, in My Wallet. You acknowledge that the history will serve as proof of payment, upon compensation of the respective amount.
4.2.4. The time frame for compensation of the amount of Your deposit is subject to the rules applicable to the deposit method chosen by You.
4.2.5. It is possible that the deposit compensation period may be impacted by any technical-operational incidents. Should this occur, we ask that You contact us via email at ajuda@galera.bet .

4.3. Withdrawals of funds:
4.3.1. You may withdraw part or all of the balance in Your Account within the transaction limits provided on the Platform.
4.3.2. The minimum daily limit for withdrawals from Your Account is R$10 (ten reais) and the maximum daily limit for withdrawals from Your Account is R$3,000 (three thousand reais). The Platform may, at its sole discretion, grant higher maximum daily limits to certain users, after internal risk analysis.
4.3.3. Depending on the Platform’s internal assessment, a maximum limit of 1 withdrawal per day may be set in Your Account.
4.3.4. You may only withdraw funds deposited in Your Account after having placed bets with at least 50% of the deposited funds and having a remaining balance in Your Account, that is, withdrawals of funds deposited and not used in bets will not be permitted.
4.3.5. All withdrawals must be made using the same original payment method used by You to make the deposit into Your Account.
4.3.6. All deposits and withdrawals must always be made through a bank account in Your name. We do not accept deposits of funds or withdrawals made to bank accounts of legal entities.
4.3.7. Withdrawals using a method other than the one used for the original deposit into Your account may only occur if it is not possible to make withdrawals using the method used for the original deposit into Your account.
4.3.8. We may, exceptionally, allow withdrawals to be made using a payment method other than the one used to make Your original deposit, provided that security controls are met, which may include the provision and/or updating of additional information from You.
4.3.9. After the withdrawal is made, the transaction history will be updated in Your Account, in My Wallet, with all the details of the payment. You acknowledge that the history will serve as proof of payment, upon compensation of the respective amount.
4.3.10. It is Your responsibility to contact Your banking institution and/or payment services company to obtain information about withdrawals from Your bank account.
4.3.11. If You wish to withdraw funds but Your Account is inaccessible, inactive, blocked or closed, You must contact us at help@galera.bet .
4.3.12. For security control purposes, You may at any time be asked to send documentation proving Your financial eligibility to make any withdrawal, especially the first withdrawal.
4.3.13. You will have up to 90 (ninety) days from the first request to submit documentation proving Your financial eligibility to demonstrate the financial compatibility of Your transactions on the Platform. After this period, Your Account will be closed and any profits originating from such deposit will be considered null and void.
4.4. Specific conditions for the First Withdrawal:
4.4.1. In compliance with our Anti-Money Laundering Policy, the first payment from Your Account will be made within 72 hours after Your request, once the verification of security controls and any additional internal processing that We deem pertinent have been completed.
4.4.2. For security checks, We may request valid Proof of Identification, such as a photo ID, passport or driver’s license to verify Your identity before authorizing any withdrawal from the Account.
4.4.3. The following payments may be made on the same day of the Request or, in the event that verification of additional security controls is required, within 72 hours after completion of internal processing.
4.5. Transaction and payment processors:
4.5.1. We will use electronic payment processing companies and/or commercial banks to process deposits and withdrawals made by You, who are automatically adhering to the respective terms and conditions of such entity, provided that they are communicated prior to their use and that they do not conflict with these Terms and Conditions of Use.
4.5.2. All transactions carried out on the Platform will be monitored to prevent money laundering and/or terrorist financing activities. Suspicious transactions will be reported to the appropriate authorities, depending on the jurisdiction of each transaction.
4.5.3. The Platform reserves the right to suspend, block and/or close Your Account and withhold funds at its sole discretion or if it receives a request from authorities responsible for enforcing Anti-Money Laundering and Counter-Terrorism Financing legislation.
4.5.4. You are solely responsible for the transactions on Your Account.
4.5.5. Once a transaction is completed, it cannot be changed.

BETTING

5.1. How to Place Bets:
5.1.1. You may bet on events advertised on the Platform, observing the specific rules of each game or product, in particular the deadlines for placing your bet and the limits and values ​​of Bets in play.
5.1.2. If the event does not take place on the scheduled date advertised, we have a period of 24 hours to confirm whether the event will take place within this period and at the same location. If there is a change of location or date after the 24-hour period, no bets for this event will be considered valid, and the value of Your bet will therefore be returned to Your Account.
5.1.3. The result of an event suspended after the start of the competition will be decided in accordance with the betting rules specified by Us for this specific sport.
5.1.4. If an event is published by Us with an incorrect date, all bets are valid for the date advertised by the person responsible.
5.1.5. The Platform reserves the right to remove events, markets and any other product.

5.2. Confirmation of Bets:
5.2.1. Once You have placed a bet, this transaction is automatically posted to Your Account.
5.2.2. After each session, You will be able to review Your transactions in the “My Account” section to ensure that all requested bets have been accepted by the Platform.
5.2.3. We reserve the right to limit, cancel and refuse bets if We consider them to be fraudulent and/or if We consider that Your betting pattern abuses the system.
5.2.4. You are solely responsible for the bets on Your Account.
5.2.5. Once a bet is concluded, it cannot be changed, except in accordance with specific rules applicable to the respective game/product.
5.2.6. We are not responsible for any losing and/or doubled bets placed by You and We do not consider any claims for discrepancies due to Your bet being doubled.
5.2.7. The Platform will only guarantee payment for winning bets placed and accepted by Our system.
5.2.8. The Platform will never pay prizes relating to bets made and not accepted by Our system.

5.3. Amounts Paid for Bets:
5.3.1. The minimum and maximum stakes for all sporting events will be determined by Us and are subject to change without prior written notice. We also reserve the right to adjust the limits on the amounts that You may bet.
5.3.2. We endeavour to ensure that We do not make errors in publishing odds and/or probabilities.
5.3.3. If (i) there is human error and/or system problems, (ii) a bet is accepted at odds materially different to those available in the market and/or (iii) a bet is accepted at odds that are clearly incorrect, with the event being concurrent with the one on which the bet was placed, We may cancel and/or void such bet, or cancel and/or void a bet placed after the start of an event and refund You.
5.3.4. All results displayed will be final after 72 hours and no claims will be accepted after this period.
5.3.5. Within 72 hours of the publication of the results, the Platform will only reset/correct the results if there is (i) human error, (ii) system error or (iii) error for which the source publishing the results is responsible.
5.3.6. Queries regarding the results of bets must be submitted within three (3) days from the closing date of the bet in question. No complaints will be considered after this period.
5.3.7. If You are not satisfied with the way the bet was settled, You must provide details of Your complaint to Our Customer Service by sending an email to ajuda@galera.bet .

5.4. Betting System Failures

5.4.1. We strive to ensure that Our system and processes operate without any errors. However, in the event of any errors in Our system and/or processes, We will correct them as quickly as possible and will do Our best to ensure that You are not negatively affected.

5.4.2. In the event of a failure in Our system or processes, all bets placed during that period will be void and refunded.

5.4.3. Winnings obtained in a game where any system failure occurred will be void, as well as any subsequent game rounds with said winnings.

QUESTIONS AND COMPLAINTS ABOUT OUR SERVICES

6.1. Whenever You have any questions or any problem arises between Us and You, Our Customer Service will do everything possible to resolve the situation in the best possible way.

6.2. Any questions, problems or complaints should be sent from Your email address registered on the Platform to help@galera.bet . Emails sent from email addresses other than the address registered on the Platform will not be recognized.

6.3. If Our Customer Service does not reach an amicable solution with You, the matter will be forwarded to Our management.

6.4. We will make all reasonable efforts to respond to requests within a few days. In any case, we undertake to respond to all requests within 7 (seven) days of communication.

RESPONSIBLE GAMING

7.1. galera.bet is committed to supporting fair and responsible gaming.

7.2. For more information about Responsible Gaming, please visit our Responsible Gaming Policy.

7.3. For more information on fair play and suspicious activity, please see our Suspicious Transactions Policy.

PERSONAL DATA PROTECTION AND PRIVACY

8.1. We comply with applicable data protection laws, including laws applicable to Curacao, the headquarters of MTS, the controller of Personal Data.

8.2. Any information provided by You will be protected and processed in strict compliance with these Terms and Conditions of Use and Our Privacy Policy.

8.3. Any information provided by You will be protected and processed in strict compliance with these Terms and Conditions of Use and Our Privacy Policy. You should read Our Privacy Policy carefully.

8.4. You confirm and agree that we may collect, store and use Your Personal Data to allow You to create Your Account and use the Service offered by the Platform. This Personal Data comprises information related to identified or identifiable natural persons and may include: full name, date of birth, nationality, CPF number, email address, mobile phone number, among other information required by regulatory obligation.

8.5. In addition to the Personal Data provided directly by You, We also collect Your Personal Data automatically (such as browsing data and data from the device used to access the Platform) and We also receive some Personal Data related to You sent by third parties that We hire for specific purposes (such as to reinforce Our control against fraud), so that We can comply with legal obligations or applicable regulations and others that are detailed in Our Privacy Policy.

8.6. You acknowledge that Your Personal Data may be shared with service providers hired for the purposes of executing this agreement, which may or may not be located in a jurisdiction other than Yours. You also acknowledge that We may share Your Personal Data without Your prior consent if: (i) required by regulatory authorities and/or by court order; or (ii) made manifestly public by You.

8.7. When registering on the Platform to open Your Account, Your Personal Data is stored on cloud computing servers located outside of Brazil. By accepting these Terms and Conditions of Use, You accept the international transfer of Your Personal Data to enable the provision of the Service subject to this agreement, as detailed in Our Privacy Policy.

8.8. You acknowledge that MTS is the controller of Your Personal Data and is currently located in Curaçao, subject to the laws of that country regarding Personal Data Protection. If, from time to time, the legislation of any jurisdiction in which MTS services are offered is modified so as to require that the Transactions occur in that jurisdiction, MTS may transfer control over the processing of Your Personal Data to another legal entity to operate the Platform. We will notify You in writing so that You can adhere to the new Privacy Policy.

CUSTOMER OBLIGATIONS

9.1. General Obligations.

9.1.1. Whenever you use the Service, You confirm that:

(i) You are 18 years of age or older, or of legal age as stipulated by the laws of the applicable jurisdiction;

(ii) You have verified the legality of using the Service in the country where you are resident or located.

(iii) When depositing on the Platform, you are authorized to do so, that is, you are the legitimate user of the resources and the payment method used;

(iv) Will act solely on his own behalf, as a person with individual capacity, and not representing third parties or for commercial purposes;

(v) As a rule, you will always act in good faith in relation to the use of the Service and in relation to all bets made through the Platform;

(vi) You acknowledge that, when placing bets, you may lose some or all of the money deposited, and that You are entirely responsible for any such loss and cannot hold Us liable for it. Refunds will also not be accepted under any circumstances;

(vii) You will use the Service solely for the purpose of betting and will not manipulate any market and/or element within the Service to adversely affect the integrity of the Service;

(viii) You will not use any information acquired through a violation of the legislation in force in the country where you are located at the time you place the bet; and

(ix) You will make all payments in good faith and will not attempt to cancel a payment made, nor will you act in a manner that causes such payment to be cancelled by third parties in order to default on legally incurred debts.

9.2. Rules Regarding Your Comments

9.2.1. You may interact with the Platform either through:

(i) Comments session;

(ii) Responses to surveys and tests;

(iii) Participation in competitions and promotions or

(iv) Sending messages through the channel made available for this purpose on the Platform or on any other digital media.

9.2.2. You may post any comment, content or information in the channel designated for this purpose on the Platform or in any other digital media. By doing so, You guarantee to us that you have all legal authorizations to publish that content and that the published content is not inappropriate.

9.2.3 You are solely responsible for the content of Your comments and any content arising from interactions.

9.2.4. We are not responsible for the content of these interactions.

9.2.5. We do not monitor the comments and interactions made by You on the Platform or in any other digital media, but we may moderate, remove, move or edit comments and interactions made by You that we consider inappropriate.

9.2.6. You are aware and agree that it is strictly prohibited to include, publish or disseminate any content (including, without limitation, text, images, photos or videos) that:

(i) Violate any rights of Ours, the Platform or third parties, such as, without limitation, Intellectual Property, trademarks, patents, copyrights, image rights, honor, name and any others (for example, reproduce creations, works, inventions, trademarks, logos, without the respective authorization of the holders of such rights);

(ii) Has, even implicitly, a slanderous, defamatory, discriminatory, obscene, pornographic, offensive, threatening, vexatious, harmful character, that expresses hatred against specific people or groups, such as religious, racial, gender or sexual orientation insults, or that violates or encourages the violation of any human rights;

(iii) Contains information from third parties that is published or obtained without the consent of the holders, such as email addresses, personal document numbers, residential addresses, telephone numbers, photographs, messages, among others;

(iv) Incite or allude to abuse, persecution, threats, insults, name-calling and/or any form of bullying, harassment, sexual exploitation, among others;

(v) Is abusive or contrary to the rules of these Terms and Conditions of Use, current legislation, morality, good customs and public order, such as, for example, promoting drugs, dealing with the sale of weapons, terrorist practices, among others;

(vi) Contain advertising banners or any other type of advertising or propaganda from third parties, without the express written authorization of the Platform;

(vii) Consists of false, incomplete, incorrect, outdated, untimely or unrelated information for the purpose of the activities carried out by Us or the Platform; and

(viii) Be misleading with the intention of defrauding and deceiving other Users or third parties.

RESTRICTIONS AND PROHIBITIONS ON USE OF THE SERVICE

10.1. When using Our Services, you may not:

(i) Use it for any purpose that is illegal or not permitted by these Terms and Conditions of Use;

(ii) Use it for any commercial purpose;

(iii) Modify, copy, adapt or translate any part of the Service without Our written permission;

(iv) Reverse engineer, decompile, create derivative works from, modify, impair, or otherwise tamper with or disassemble the technology employed in providing the Service or otherwise attempt to obtain Our source code;

(v) Circumvent, modify, frustrate, reverse engineer, disassemble, tamper with or circumvent any security feature of the Service, including altering any digital rights management functionality of Our Services;

(vi) Impersonate another person or entity, falsely state your affiliation with a person or entity (including Us), or otherwise use a false identity;

(vii) Use email address and password information to access another User’s Account;

(viii) Assist or encourage any third party to engage in any activity prohibited by these Terms and Conditions of Use;

(ix) Collect, manually or through an automatic process, information about other Users or about Our Services;

(x) Submit false or misleading information to Us or post User Content (as defined below) that infringes the Intellectual Property of any third party;

(xi) Use Our name or trademarks in any way without prior written permission;

(xii) Remove or alter any copyright, trademark or other proprietary rights notice contained in the Service;

(xiii) Engage in any activity that interferes with any third party’s ability to use or enjoy, or Our ability to provide, the Service;

(xiv) Interfere with, or damage the Service or Our servers through viruses, cancel bots, Trojan horses, malicious code, flood pings, denial of service attacks, packet or IP spoofing, forged routing, or e-mail address information, or any similar methods or technologies;

(xv) Generate or structure a “deep link,” “inline link,” or mirror any part of the Service without Our written permission; or engage, directly or indirectly, in the transmission of “spam,” chain letters, junk mail, or any other type of unsolicited solicitation.

10.2. We reserve the right to suspend or terminate Your account at any time if we identify any of the circumstances in items 10.1.

10.3. In the circumstances set out in paragraph 10.1, the Platform shall also be entitled to void any bets or other activities of the Customer and retain any amounts that would otherwise be attributable or payable to the Customer (including any winnings, Bet Credit or bonus payments).

10.4. We will not accept registrations from Politically Exposed Persons (“PEPs”) on the Platform. For the purposes of these Terms and Conditions, a PEP is considered to be a person who, even temporarily or without pay, holds a public office, job or function. This also includes employees, agents, consultants of public companies or any company in which the State has a share/quota or voting rights of any kind. The following are also considered PEPs: 

(i) members of a political party; 

(ii) candidate for any political office; and 

(iii) anyone who holds a public office, employment or function in agencies, state entities or diplomatic representations of a foreign country and in legal entities controlled, directly or indirectly, by the government of a foreign country or in public international organizations. The definition of a person related to a PEP includes, without limitation, family members or relatives of the PEP, up to the fifth degree. 

If we identify that You are and/or were a PEP when using Our Service, we will apply the following procedure: 

(i) Your Account will be suspended to prevent further use of Our Service and/or withdrawals of funds from Your Account; 

(ii) All winnings credited, and/or due to be credited to Your Account will be retained; 

(iii) All balances deposited and not withdrawn in Your Account other than winnings from bets will be returned to You; and 

(iv) All winnings obtained from bets placed whilst You were a PEP will be considered void. 

INTERNATIONAL USE OF THE SERVICE

11.1 Any use of the Service that constitutes an offense, creates liability, or otherwise violates any applicable local, state, national, or international law or regulation is prohibited.

11.2. Please be advised that the right to access and/or use the Platform (including any or all products offered through it) may be illegal in certain countries.

11.3 We will limit the availability of the Service to any person, geographic area, or jurisdiction at any time in Our sole discretion.

11.4. It is Your responsibility to determine whether access to and/or use of the Platform is in accordance with the applicable laws in the jurisdiction of Your country and whether betting activity is not illegal in the territory where You reside.

11.5. You are solely responsible for compliance with all current or future laws, rules and regulations promulgated by any government authority or agency that apply to the operation and use of the Service.

INTELLECTUAL PROPERTY

12.1. Trademarks, Logos and URL

12.1.1. The galera.bet name and logo are registered trademarks, as well as other names and logos of any other websites or applications of which we are the owners.

12.1.2. The galera.bet Uniform Resource Locator (URL) is Our property and unauthorized use of the URL is not permitted on another website, application and/or digital platform without Our prior written authorization.

12.1.3 Any unauthorized use of Our trademarks, logos and URL may result in appropriate legal action being taken against You.

12.2. Content.

12.2.1 Our Service may include news, information, commentary, interactive features, headlines, symbols, quotes, research reports and other content (“Content”).

12.2.2. The Content may be Our property or the property of Third Parties.

12.2.3. The source of all Third Party Content is clearly and prominently identified. We are not involved in the preparation, adoption or editing of Third Party Content and do not endorse or approve such Content.

12.2.4. Comments may not reflect the experience of others and are not indicative of future performance or success. Paid testimonials will be identified.

12.2.5. The Content is protected under applicable national and foreign legislation.

12.2.6. Unauthorized use of the Content may violate copyright, trademark, and other laws.

12.2.7. You may review all content for your own personal and non-commercial use. No other use is permitted without Our prior written consent.

12.2.8. Licensors retain all right, title and interest, including all Intellectual Property rights, in and to the Content.

12.2.9. You must abide by all copyright and other proprietary notices contained in the original Content. You may not sell, transfer, assign, license, sublicense, modify, reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content for any public or commercial purpose. No Content may be retransmitted without Our express written consent for each event.

12.3. Intellectual Property Rights

12.3.1. You acknowledge and agree that, unless otherwise stated, We, or Our licensors, own all legal right, title and interest, including all Intellectual Property rights, in and to the Service, the Content, and all components thereof.

12.3.2. You may not modify, reproduce, distribute, create derivative works or adapt, display in public, or in any way exploit Our Intellectual Property, in whole or in part, unless expressly authorized by galera.bet, in a separate written document.

12.3.3 You agree not to remove, obscure or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Service.

12.3.4. Except as expressly provided in these Terms and Conditions of Use (including any additional incorporated agreements), nothing herein grants any right or license, express or implied, in or to Our Intellectual Property, and all such rights are expressly reserved by Us.

12.3.5. All goodwill generated by the use of Our Intellectual Property will inure to Our benefit.

12.3.6. The galera.bet trademarks, service marks, and logos (“Galera.bet Trademarks”) used and displayed on the Service are trademarks or service marks, whether registered or unregistered, of galera.bet and are part of Our Intellectual Property. Other company and service names on the Service may be trademarks or service marks owned by others (“Third Party Trademarks” and together with the galera.bet Trademarks, the “Trademarks”).

12.3.7. Nothing in the Service should be construed as implying, equivocating, or otherwise implying that any license or right to use the Trademarks has been granted without specific prior written permission for each such use.

12.3.8. Use of the Trademarks as part of a link to or from any website is prohibited unless approved in advance by Us in writing.

12.3.9. Any reputation or prestige generated by the use of galera.bet Trademarks will inure to Our benefit.

12.3.10. Elements of Our Services are protected by Our trade dress, trademark, unfair competition rules, and other state and federal laws, and may not be copied or imitated, in whole or in part, by any means, including, but not limited to, the use of frames or mirrors.

12.3.11. If You violate any part of these Terms and Conditions of Use, Your permission to access the content and the Service will automatically terminate and You must immediately destroy any copies of the content You have made.

SERVICE AVAILABILITY AND TECHNOLOGY REQUIREMENTS

13.1. We do not warrant that:

(i) the Service will function uninterrupted, secure or available at any particular time or location or that the results obtained from the use of the Service will be reliable or trustworthy;

(ii) any and all errors or defects are corrected;

(iii) the Service is free of viruses or other harmful components or

(iv) the results obtained from the Service will meet Your requirements.

13.2. We will use reasonable efforts to keep the Service available.

13.3 We may modify, improve, discontinue or correct any error or omission in any part of the Service at any time and without notice.

13.4. The Service may automatically download and install software updates. These updates are designed to improve, enhance and develop the Service and may consist of bug fixes, improved functions, new software modules and completely new versions.

13.5. You agree to receive these updates as part of your use of the Service.

13.6. By using the Service, You agree that we are not responsible for any loss resulting from such use and acknowledge the following risks:

(i) Internet access or wireless Internet access may be slow or interrupted, or may not be available;

(ii) Data transmitted via the Internet or wireless Internet access may be intercepted by unauthorized persons;

(iii) If You do not physically secure Your electronic device or protect Your passwords, unauthorized persons may be able to access Your Account on Your device;

(iv) The reliability, timeliness or completeness of data transmitted over the internet or wireless internet access cannot be guaranteed and You are responsible for adjusting the cache settings on Your browser to ensure that You receive updated data;

(v) Response time may be slow due to market volatility, volume or system capacity;

(vi) You are responsible for the selection, installation, maintenance and operation of Your equipment and/or mobile device, Your telecommunications service provider and the software on Your equipment and/or mobile device;

(vii) We are not responsible for any error, failure or malfunction of Your equipment and/or mobile device and software or for Your telecommunications services;

(viii) You are responsible for ensuring that Your equipment and/or mobile device, software and telecommunications services are compatible with the Service, and

(ix) We may change the system requirements for using the Service.

13.7. Without prejudice to the other limitations set out in these Terms and Conditions of Use, Our liability to the User does not apply:

(i) For any failure or delay in providing the Service in accordance with these Terms and Conditions of Use, in particular if caused by events beyond Our reasonable control;

(ii) For any downtime, server disruption, weather delays and/or any technical and/or political disruption to the gaming activity – in such cases refunds may be made solely at the discretion of the administration, and

(iii) For any loss and/or damage deemed to result, even if alleged, from or in connection with the Platform or its content, including, but not limited to, delays and/or interruptions in operation, transmission, loss, corruption of data, electrical failure, communication failure, misuse of the Platform, failure of its content by any person, for any errors and/or omissions in the content.

LINKS TO OTHER WEBSITES

14.1 Our Service may contain links to third-party web sites or services that are not owned or controlled by Us.

14.2. These links are provided only as a convenience and not as Our endorsement of the person or entity operating those websites or the content on those websites.

14.3. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services.

14.4. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

14.5. We strongly advise you to read the terms of use and privacy policies of any third-party websites or services that you visit.

14.6. Your access to external websites via links will be at your own risk.

THIRD PARTY STATEMENTS

15.1. We are not responsible for statements made by persons who are not employees or third parties.

15.2. We do not endorse, authorize, or support any statements made by Users of Our Services.

15.3 You will not hold us liable for statements made by individuals who are not related to us.

LIMITATION OF LIABILITY AND WARRANTIES

16.1 Representations and Disclaimer of Warranties

16.1.1. To the maximum extent permitted by applicable law, all representations, warranties and conditions are hereby disclaimed, whether express, implied or statutory, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement of Intellectual Property rights, or other terms that might otherwise be implied by statute, tort or equity.

16.1.2 We make no warranty regarding the use or results of the Service in terms of correctness, reliability, timeliness, reliability, or otherwise.

16.1.3 You are solely responsible for the total cost of all necessary servicing, repairs or corrections to any equipment used to access the Service.

16.1.4. We do not guarantee uninterrupted or error-free service, or that defects will be corrected, or that the Service, or the servers that process information for the Service, are free of viruses, bugs or other harmful components.

16.1.5. The Service is provided on an “as is”, “as available” and “with all faults” basis.

16.1.6. We strongly recommend that You:

(i) Take care to check the suitability and compatibility of the Service with Your own computer equipment before using it; and

(ii) Take reasonable care to protect yourself against malicious programs and/or devices, including installing anti-virus software.

16.2. Limits of Compensation

16.2.1 In any warranty, contract or legal action, we will not be liable to you or any other person for any damages of any kind arising out of the use of the Service, inability to use the Service, or circumstances beyond our control, including, without limitation, consequential, incidental, punitive and indirect damages, even if we have expressly advised of the possibility of such damages.

16.2.2. To the extent permitted by applicable law, We will not indemnify or compensate You for any reasonably foreseeable loss and/or damage (whether direct or indirect) which You may suffer if We fail to comply with Our obligations under these Terms and Conditions of Use, unless We are in breach of any duty imposed by law (including if We cause death and/or personal injury due to Our negligence). In this case, We will not be liable to You if such failure is attributable to:

(i) To His own fault;

(ii) To third parties unrelated to Our performance of these Terms and Conditions of Use (for example, problems due to the performance, slowness and connectivity of the communications network and/or the performance of your computer equipment); or

(iii) Any other event which neither We nor Our partners or suppliers could have foreseen or anticipated, even if We and/or they had taken all reasonable care. Since this Service is intended for civilian consumers only, We are not liable for commercial losses of any kind.

16.2.3. In the event that We are liable for any event under these Terms and Conditions of Use, Our total aggregate liability in respect of such event under and/or in connection with these Terms and Conditions of Use shall not exceed:

(i) The value of the bets placed by You through Your Account in relation to the relevant bet and/or product giving rise to the relevant liability, or

(ii) US$1,000.00 in total (or equivalent in another currency).

16.2.4. You agree to indemnify and hold Us, Our affiliates and their respective employees, representatives, agents, attorneys, affiliates, officers, directors, managers and shareholders (“Indemnified Parties”) harmless from and against any damages, losses, liabilities, costs and expenses (including, without limitation, attorneys’ fees and costs) incurred in connection with any third party claim, demand or action (“Claim”) filed or maintained against any of the Indemnified Parties that: alleges facts or circumstances that may indicate a breach by You of any provision of these Terms and Conditions of Use; or arising out of, related to or concerning Your User Content, Your use of the Service, or Your violation of any third party rights.

16.2.5. If You are required to indemnify Us as set out in these Terms and Conditions of Use, We may, in Our sole discretion, control the terms of any Order at Your sole cost and expense. Without limiting the foregoing, You may not settle or enter into agreement or otherwise dispose of any Order without Our express written consent.

VIOLATION OF THESE TERMS OF USE

17.1. Without prejudice to or limitation of Our other remedies, We may suspend and/or terminate Your Account and refuse to continue to provide the Service to You in any event without prior notice to You if, in Our reasonable opinion, You breach any material term of these Terms of Use. Notice of such action will, however, be promptly communicated to You.

17.2. We will terminate and/or suspend Your Account if You are not complying, and/or if there is reasonable doubt that You are not complying with these Terms and Conditions of Use and/or if We have other reasonable grounds for doing so. We may not always be able to notify You in advance of any potential breach, but notice of such action will nevertheless be given to You promptly.

17.3. We may refuse, restrict, cancel and/or limit any bet for any reason, including any bet which We consider to have been placed (i) fraudulently, (ii) in breach of Our betting limits and/or (iii) in breach of Our system regulations.

17.4. In the event of fraud or any other criminal act, We will block and terminate Your Account immediately, informing the competent authorities who will take appropriate legal action. If the fraud or other criminal act results in damages to Us, We will seek civil and criminal liability against You.

17.5. We may suspend or close Your Account and/or cancel and/or confiscate Your betting winnings if such winnings are the subject of fraud or if You have used machines, robots, software or any other computer system designed to defeat or capable of defeating Our applications and/or software.

17.6. We may suspend or terminate Your Account without notice, in which case We will return to You any lawful funds available in Your Account.

17.7. If We close and/or suspend Your Account due to a breach of Our rules, We may cancel and/or void any of Your bets.

17.8. If any amount is incorrectly credited to Your Account, it will remain Our property. In the event of such an error, We will notify You and the amount in question will be withdrawn from Your Account.

17.9. If we identify that You are and/or were under 18 years of age (or under the age of majority as stipulated by the laws of the applicable jurisdiction) when using Our Service or that You act and/or acted as an agent for, and/or at the request of, a person under 18 years of age (or under the age of majority as stipulated by the laws of the applicable jurisdiction), we will apply the following procedure:

(i) Your Account will be suspended to prevent further use of Our Service and/or withdrawals of funds from Your Account;

(ii) All winnings credited, and/or due to be credited to Your Account will be retained;

(iii) All amounts deposited into Your Account that are not winnings from bets will be returned to You;

(iv) Any winnings obtained from bets placed whilst You were underage will be considered void; and

(v) We will take the necessary steps to investigate the matter, including informing the appropriate authorities.

FINAL PROVISIONS

18.1. If any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, all other provisions shall remain in full force and effect. In such case, such invalid or unenforceable provision shall be replaced by a similar provision based on the context and other conditions of these Terms and Conditions of Use.

18.2. You may not transfer or assign any of your rights or obligations under these Terms and Conditions of Use without Our prior written consent. Any assignment without Our prior written consent will be void.

18.3. We may transfer or assign any of Our rights or obligations under these Terms and Conditions of Use at any time without notice to You. We may assign Our rights or obligations under these Terms and Conditions of Use to any successor, subsidiary, affiliate or third party upon notice to You by email or notice in Your Account, and these Terms of Use will continue to bind You notwithstanding such transfer or assignment of Our rights or obligations.

18.4. Any waiver of any provision of these Terms and Conditions of Use will be effective only if in writing and signed by one of Our authorized representatives. Any delay or omission by Us in exercising any right provided for in these Terms of Use will not be construed as a waiver of any right.

18.5 These Terms and Conditions of Use may be published in multiple languages, reflecting the same principles, for informational purposes and to assist players. If there is a discrepancy between the Portuguese version of these rules and the version in any other language, the Portuguese version will be considered correct.

19. DISPUTE RESOLUTION: APPLICABLE LAW AND JURISDICTION

19.1. Use of the Service is governed by and will be construed in accordance with the laws of Curaçao.

19.2. If there are any complaints or disputes resulting from a current or past transaction, please contact us via email at ajuda@galera.bet .

19.3. If we are unable to reach an amicable solution, either party shall have the right to refer the dispute to arbitration, the decisions of which shall be final (except in the case of obvious error), with all parties involved being subject to full representation.

QUESTIONS AND COMPLAINTS

20.1. If You have any questions about these Terms of Use, the Service, or any of our policies, please contact Customer Service by sending an email to ajuda@galera.bet .